Core Platform

The platform’s workflow engine optimises everyday work, making it easy to plan, implement, administer, and supervise tasks and processes. The workflow engine plays a central role in activities such as budgeting, periodic reporting, and performance management.

Accessibility and security of information are vital to any organisation. Hypergene’s role-based portals ensure that the right information is presented to the right person at the right time, supporting reliable analysis and decision-making.

Hypergene’s technical platform delivers a wide range of business-critical benefits: 

Integrations and Ecosystem

• Out-of-the-box integrations with a growing number of commonly used business systems.
• Hypergene can be implemented as a comprehensive solution or a complement to existing BI tools such as Power BI or Qlik.
• OpenID Connect enables integration with your identity provider to support MFA or stronger authentication mechanisms.
• REST APIs make it easy to export data and automate business processes involving multiple systems.
• Hypergene’s dedicated Integration Platform handles advanced ETL flows, ensuring data is processed efficiently and securely. Data from any source can be extracted and transformed – whether located on-premise or in the cloud.

Performance by Design

• Hypergene’s cloud platform can be scaled easily to cater for any number of users.
• Together with our experts, we can provide tailor-made reports that can visualize any amount of data.

Security

• Security measures are integral to every aspect of our solutions – from design to production.
• Vulnerability scanning of all third-party components.
• All cloud solutions are patched whenever a heightened risk is determined.
• Manual and automatic penetration testing is performed by an independent party.
• Hypergene is certified according to ISO27001 (Information Security Management).
• Infrastructure Provider certified according to ISO27001 and ISO22301 (Business Continuity Management).
• Management of customer environments is restricted to essential personnel with specific responsibility for the solution.

Ease of Deployment

• Hypergene is web-based, eliminating the need for complicated native-client rollouts. The latest installed version is always available for immediate use.
• No special downloads are required.

Proactive Support

• Hypergene’s dedicated and highly skilled support team responds to support requests quickly and efficiently. Over 90 percent of issues are resolved without further escalation. 99 percent of issues are resolved within one working day.
• All systems are monitored continuously and an alert is triggered if an issue is detected. Most issues are solved before the customer even notices.

Availability and Uptime

• We guarantee 99% uptime during office hours (07.00-18.00 CET).
• Any planned downtime is communicated well in advance and major upgrades are scheduled in agreement with customers to avoid busy periods.

Swedish Cloud Operator

• The Hypergene Cloud Platform is hosted at data centers located in Sweden, which are fully owned and operated by a Swedish infrastructure provider.
• To ensure compliance with private and public sector regulations and legal requirements, customer data is stored and processed within the European Union – specifically in Sweden.
• Our infrastructure is provided by one of Sweden’s top providers, with many years of expertise in hosting and management of IT environments for customers with high demands regarding security, reliability and availability.

Hypergene Keeps your Data Safe

• To minimise risk, customer data is stored in separate databases and accessible only via unique accounts.
• Data is backed up frequently to minimise risk of loss. Our loss-prevention system ensures that data cannot be lost for a period exceeding two hours at any given time – even in a worst-case scenario.
• Data is replicated using a high availability setup with two geographically separate data centers, and failover mechanisms provide protection even if one center goes offline.

Transparency

• Hypergene is open and transparent about its IT processes and technical systems.
• We provide customers with regular audit reports, and other information required to facilitate management of complex IT environments.
• Regular meetings ensure customers have the insight they need regarding IT environments and surrounding processes.

Machine Learning and Artificial Intelligence

• Hypergene is built on a foundation of structured data and solid APIs, enabling our customers to connect with and use external AI tools as an integrated solution within the Hypergene platform. Read more about how we make use of Machine Learning and AI here.